Deliveries and returns
Our shipments are made by DPD, Mondial Relay or store pick-up. Depending on the country and city, the deadlines are different. The costs related to the delivery of articles are OFFERED to you by No Concept from 150 € of purchase * in EUROPE *.
If you have chosen the option, "Pick up in store", we thank you for coming to the selected store. You can collect your products between 2 and 5 days after placing your order. We will notify you as soon as your order is ready to be picked up.
Important: Any order placed on Friday from 4 p.m., Saturday and Sunday, with the option to collect in store, cannot be collected until the following Wednesday.
Delivery costs in Europe ** are free from € 150 of purchase and are calculated on the basis of your location. The cost amount appears in the total payable. This amount depends on the products in your order, the delivery area and the service chosen.
You can drop off your returns for free in stores.
If you wish to send us a return by post, the return costs are your responsibility, regardless of the country.
Our return address is:
Company name: PROJECT DISTRIBUTION
Address: 254 Rue Bollinckx, 1070 Anderlecht, Belgium
Email address: firstname.lastname@example.org
Telephone: +32 2 523 76 57
✔ You can return any item to us within 14 days of receiving your order.
✔ All returned items will be subject to inspection. They must be new, unused and in their original condition. Any returned product that is incomplete, damaged, worn, or dirty will not be taken back and returned to you.
✔ All items must be returned with their original labels attached to the same place they were sent.
✔ For any withdrawal in store, we ask you to collect your order within 7 days after receiving the order confirmation available at the collection point.
✘ No refund will be made in store.
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